Account Manager - Research and Online Communities


28 Aug 2019

Account Manager - Research and Online Communities - Sydney


As we continue to grow, an opportunity has opened for an exceptional Account Manager to join our customer centric, tech savvy and fast-paced environment.. The Account Manager role is a mix of customer success and research  and requires strong organisation and project management skills. 

You will be the main point of contact between Potentiate and our clients, meaning that you will take ownership of the relationship, be able to think strategically about how we can support their business, use initiative and be proactive when it comes to meeting your client’s needs.


• Take ownership of the client relationship and ensure that client expectations are exceeded
• Troubleshoot issues, escalate where needed, and follow-up promptly
• Work collaboratively with a Project Manager to ensure your clients maintain a healthy, productive insight community
• Inspire and coach clients to think strategically about how an insight community and our expertise can support their business needs
• Develop and manage a variety of projects
• Initiate ways to increase efficiencies and success of all projects, platforms and processes
• Identify opportunities to cross sell and upsell clients on additional products
• Maintain and monitor financial elements of the relationship (payment schedules, contract renewal dates, research projects, etc)

About Us

Join a company who is putting their people first in the new world of Human Experience. We are an award winning Data Intelligence company and the largest independent Research & Technology agency in Australia.

Our aim as a business is simple - to help our clients understand & predict human behaviour so they can build better products, improve services & deepen human relationships.  We achieve this by combining the latest technology with smart thinking and focusing on outcomes not insights.

Have you ever had that dream role, when you woke up each morning excited and passionate about the day ahead? Look no further. We are looking for someone who has a personal desire for Potentiate to be successful, just like we all do. We love what we do and bring that positivity into the workplace. We lift each other up and find ways to solve problems for each other to make Potentiate better each and every day.
Interested?  If this seems like the right match for you then please apply with your CV and a covering letter, outlining why you feel you are right for this role and how you think you can make a difference.

And take the Predictive Index Assessment. It takes around 5 to 8 minutes. Please click on the link:

Get to know more about us, our people and our products by visiting  We know our success is through our people!