CX Software: Experience made easy

“As our partner now for over 5 years, Platform One delivers an excellent VOC program that provides valuable insight into what our customers are thinking. The service we receive is second to none, Platform One always assist us by looking at problems from different angles before providing a range of solutions.”

“The work we do with Platform One, to really help identify and draw out some very valuable insights from our customers, really helps us to get a clear understanding of what we're doing well, where our opportunities for improvement are, and any particular friction points that we really need to be most focused on.”

"The Platform One VOC program is simple to use, however, it’s the human connection, with direct access to multiple stakeholders in the Platform One business, that has delighted Nissan. Strong communication, engagement and understanding client needs, has greatly aided the success of the VOC program for our brand."

“Using attitudinal segmentation in the community we are able to understand consumers by attitudes over demographics and purchase behaviour… allowing us to have more meaningful customer conversations.”

“We gain considerably in efficiency and autonomy in our ways of interacting with our customers… It is a real saving of time and money. Studies that cost us 100[K] (prelaunch), cost us 30[K] today.”

“The success of the Nissan Pulse Program is underpinned by the intuitive CX platform provided by Platform One. Feedback collection, analysis and case management is incredibly simple, which is the key to ensuring our whole Dealer network can enjoy the benefits of the program.”